A new billing system was implemented late last year in order to streamline billing operations and reduce costs. The old system was overdue for an upgrade and the new one will accommodate electricity customers in the same system as water and sewer. However, as is to be expected with any major system changeover, we have experienced some technical difficulties that we are working diligently to correct.

If customers notice anything unusual about their bill, they are advised to call the Customer Service Center at 645-8270, 645-8276 or e-mail a service representative.

Errors that have been brought to our attention are being corrected, including a higher than normal Clean River fee that billed for 2 days before it was caught and corrected. The Clean River fee has since been corrected; affected customers will receive new bills with the correct dollar amount and a new due date. Customers who are on the automated bill payment system (offered through Direct Payment) can be assured that the new bill and due date will be honored. All affected accounts will be corrected.

If you have any other concerns, please contact us. Wait times are currently longer than normal due to the volume of calls regarding this issue but should improve. We appreciate your patience and apologize for any inconvenience this may have caused.