Rates - Charges - Bill Payment (back to top)

Who in your organization do I need to notify about my bankruptcy?

My bill can't be this high. Can you send someone out to check for leaks?

Where can I make a payment?

How do I get a discount on my bill when I fill my pool?

One of your crews was out here and my sidewalk/driveway/yard needs to be repaired. When are you sending them back to finish?

Do you know if you will be raising your rates next year/soon?

There is an item on my credit report from your organization. Can you explain it to me?

I received a letter that my check was returned.

Why are you putting a lien on my property for a past due water/sewer bill?

I need extra time to pay my bill. Can you help me?

Water (back to top)

I need to have someone pick up an appliance, furniture, etc. at the curb.

There is a leak in my yard. Can you send someone out to fix it?

There are kids out playing in water that is coming from a fire hydrant.

I need to get my boat inspected. Who do I need to talk to?

What is a watershed?

I just sold my house/I am moving and I need to end water service.

I have no hot water. Can you send someone out?

Why is my tap water rusty?

Why is my tap water cloudy?

Why does my tap water taste funny?

Why does my tap water have white particles?

For questions about water hardness, nitrate and/or lead levels or about water quality:

Why does my tap water have an odor?

Where does my water come from?

What do you use to treat the water?

How do I find out the water levels and the temperature of the reservoirs?

What are the horsepower/speed limits for the reservoirs?

Where can I obtain a dock/stake permit and how much does it cost?

There is a dip in the road where water collects and does not drain. Can the Department of Public Utilities do anything about it?

There is a leak in the street at my house (or other location). Can you send someone to repair it?

My water meter is leaking. Can you send someone to repair it?

The valve just before my meter is leaking. Can you send someone to repair it?

Can you send someone out to install a meter?

Someone just hit a fire hydrant and water is gushing out.

I've got water backing up in the drain through my basement.

My inside meter is reading differently than my outside meter. What does that mean?

How do I reserve a shelter house? Do they have electricity? How much does it cost & where do I pay?

Why is the water so low at Griggs/O’Shaughnessy? Can’t we pump water in them?

Is my vessel permitted on the reservoirs?

I just bought a house and need to start water service.

One of your employees damaged my vehicle/house. How can I get it fixed?

I caused a hydrant to be knocked over, how do I set up arrangements to pay for the damage?

I have a plumber waiting to backfill; can you send someone out to inspect the repairs?

Can you send someone to read my meter?

Where do I need to come to pick up bid specs?

Electricity (back to top)

Why does the city own an electric division?

What do I do if a power line comes down during a storm or because of an accident?

I didn’t know there were two electric utilities in Columbus. Do I really have a choice of electric providers?

What should I do if a power line comes down on my car?

Is street lighting the only business of the Power Section of DOPW?

Why should I choose Columbus Power?

Who do I call if I have city power and there’s a power outage or my streetlights go out?

I’ve heard and read about something called Project 2020. What is this program?

Who gets lighting?

What do I do if there is lightning in the area during a storm?

Sewer (back to top)

Where do I obtain more information about Sewer Overflows?

When it rains, the sewer backs up through the floor drain and floods my basement

I am having work done on my property and need to locate my home sewer line. Where can I obtain a map of the location?

Why are sewer charges higher than my water charges

I have well water and a septic system, no curb, gutter or storm drainage systems. Why do I receive a bill for stormwater fees?

Why is there often a sewer odor present in the downtown area?

I need to dig on my property. Should I call someone before digging?

If I see someone dumping potentially hazardous waste into a stream, river or storm drain, where should I call to report it?

I have an area in my yard that stays wet or soggy after it rains. Is there anything that can be done?

Big Walnut Augmentation Rickenbacker Interceptor (BWARI) (back to top)
General Questions

How is the BWARI Capital Improvement Project being funded?

Will this project raise sewer rates?

Why use tunneling construction instead of open trench construction?

Will water have to be pumped during the tunnel construction?

Will the tunneling process be safe for residents in the project area?

Will construction activity be visible?

Why is this project necessary?

Big Walnut Augmentation Rickenbacker Interceptor (BWARI) (back to top)
Project Area Resident Questions

Will my house be served by the BWARI project?

Will I be required to annex to Columbus because of this project?

Can I, or will I be required to, tap into this sewer?

What if my well water supply or water quality is adversely impacted by the project?

Would I be charged for the emergency water in the unlikely event it becomes necessary?

Will the tunneling process be safe for residents in the project area?

What type of noise will the tunneling process create around the project site?

Will the BWARI project help my basement flooding problem?