Customers who participate in assistance programs such as Heap, Medicaid, food stamps & public housing may be eligible for a discount on their water/sewer bills.

Seniors age 60 and older with limited income may also qualify for a discount on electricity & water bills.

If someone identifies themselves as a city employee and asks to enter your home or provide a water sample, please ask to see their employee identification. Our employees wear a photo ID badge, a city-issued uniform or shirt and would also be driving a city vehicle.

Public Utilities' customers can consume their water with confidence, knowing it meets ALL of the requirements of the Safe Drinking Water Act (SDWA). Read more about: annual water quality report, rigorous testing performed daily, common water quality concerns...

A routine water line repair usually takes about 4 to 6 hours to complete. And although most are not as dramatic as the photo, there typically isn't time to notify residents before shut-off and repairs begin.

Breaks are repaired on a priority system based on severity of the leak, location and other factors; most are repaired within two weeks of being reported. And while every attempt is made to make the repair without completely shutting the water off, some temporary water interruptions or reduced water pressure may be necessary.

It is recommended you check the meter and remote reader at least once a year, taking the reading from each device to compare with one another.

Learn how to find and read your meter and calculate bills. This is especially useful if you receive an unusually high or low bill. Also, learn where the shut-off valve is; you may need this in an emergency if you have a water leak.

Learn how to save energy during cooler weather. Plus, link to a rebate offer for a new programmable thermostat or low flow shower head.